“Hotel deveria ter opçao de comidas nao apimentadas,para pessoas que nao estao acostumadas a esse tempero. Qto a atendimento e acomodações é exelente.”

“My family had just held an wedding reception at the hotel. It is one of the best decisions that we had made.Wedding planning process - Danice, the event coordinator, was always contactable, and ever so patient to answer our queries. This is especially reassuring considering the Covid situation where there are alot of uncertainties. We had made several changes along the way due to the evolving situation and Danice was always quick to respond. On the wedding day, she was always present to provide the best service that she could, and briefing us on the process flow as well.Wedding day banquet coordinator - definitely have to give a huge shout-out to Lim and Desmond. Lim was providing top-notch service from the beginning till the end of the banquet. He helped to set up the room for the tea ceremony and answered to every requests from everyone positively. We ordered egg tarts for the Tea ceremony and he took the initiative to place them on a three tiered stand for food presentation. In addition, the sweet tea and tea set was prepared for the ceremony which was a pleasant surprise for us. He was also meticulous and attentive to our needs. When some of our guests arrived early for the tea ceremony, he immediately served the egg tarts even though it was set to be served much later. It was heartwarming that he took care of the wedding couple's needs till beyond the banquet. He informed the couple to call him after their rest at the preparation room in order to send them off at the first floor. It was already going 11pm. Even our guests sang praises about him, noting his great service.As the banquet coordinator, Desmond was calm and provided great guidance to us in ensuring a smooth flow of the programme. He taught our AV Coordinator on how to operate the systems patiently and gave us a few dry-runs before the wedding so we can familiarise with the procedure. Thanks to him, the wedding went smoothly with everything happening at the right moment. He also gave good advices and tips to us for ensuring that our guests were in best hands. One thing that really highlighted his efficiency was his quick response to our impromptu request to add a vegetarian meal for a guest. We thought it was impossible but he and the team managed to do it for us, and our guest was able to have a full course meal with everyone.Hotel staff and servers - great service and attitude from everyone. They greeted us with smiles and ever so polite. I don't recall meeting any of their staff that showed 'black face' or bad attitude. From the person who checked in the guests to the food servers, they were always smiling and courteous.Tien Court Restaurant and food - My family are already arranging when to return to the restaurant for a meal. The seafood such as prawns, scallops and cod fish were fresh and succulent. It was most important to us if the food was suitable for the elderly. We are glad to see our VIPs finished all the food till the last course. Feedback from our guests are that the food was great too. We specially ordered some egg tarts for our guests for the tea ceremony and they commended that it was one of the best egg tarts they had tried. Definitely coming back to the restaurant to try their dim sum and signature dishes :) also shout-out to the front-table reception staff of the restaurant who took our order of the egg tarts before the wedding, very helpful to arrange a good time for the egg tarts to be served and explaining their menu and additional menu.Sorry for such lengthy review but I truly believe that they deserved it. My parents are still praising the hotel now even though the wedding day is over haha! For people looking for wedding banquet venues, do consider Copthorne King. You will be in good hands with the team that had shown us top-notch professionalism, excellent service, with no loss of human touch and sincerity.Thank you King Copthorne and we will see you again for a meal at Tien Court Restaurant :D”